Questions

I need to cancel!

Sorry to hear you won't be joining us. Use our handy "Edit Reservation" form and select "Cancel Reservation".

How do I get there?

We have written directions for each location, as well as links to the appropriate Google Maps for directions listed - check them out HERE

How do I make a reservation?

Best question of the day!  Select your City HERE and then Check Availability!    We also recommend you read our Terms and Conditions prior to making a reservation!

Does City House Hostels provide bath towels, blankets and pillows?

Heck yeah we do!  Don't you hate when you go to a hostel and they want to CHARGE you for a pillow or a towel? What is that even about?!  If you take them from us, we will charge you though!

Do City House Hostels have a lock out / curfew?

Short answer - NO! We are designed to make traveling, exploring, and meeting new people as easy as possible. We know what its like to travel for hours and hours, only to find out you cant get into your hostel!

Our friendly staff members are on duty and available 24 hours a day - so no matter what time you arrive, we are always here to help you out and check you in!

We do have quiet hours that begin at 10pm every day, but that's just so everyone can get a good nights sleep; you are free to come and go as you please! Even better, we set up pub crawls, and discounted club access almost every weekend so you have something to do if you want to stay up late and enjoy the night life in each City you visit!

Do City House Hostels have lockers / security?

We do! We provide three forms of security for everyone's safety and comfort:

1) LOCKERS: We have lockable lockers for your use and convenience.  Just bring your own lock and you can lock up your small valuables ( perfect for things like a laptop, passport, cash, etc !)
2) CAMERAS: We have security cameras in all common areas, to make sure all is well - this also covers our storage area for your extra belongings
3) STAFF:        Our staff members are on duty 24 hours a day - so there is always someone from our super helpful staff to keep an eye on things!
4) DOOR CODES: The main doors are locked and require a code to enter 24 hours a day. Don't worry, we'll give you a code when you check-in!

Where can I read the rules, terms, and conditions?

Here you go! We do recommend that you read and review prior to making a reservation!

 

Can I store my luggage at the hostel?

If you are a guest of ours, you can keep your stuff here no problem up until 10pm of your departure date.  

If you are NOT a guest - sorry, no can do!  Feel free to stay with us though, we'd love to have you!